Swedish Players' Accounts Must Be Reverified by Evoke Gaming

Sweden’s gaming regulator is forcing William Hill to reverify Swedish accounts for their Evoke Gaming subsidiary that were manually verified in 2019, ensuring all players meet registration requirements.

The Swedish Authority Deemed Evoke Gaming’s Previous Registration Process Unsatisfactory

From January 1^st to July 31^st in 2019, Evoke Gaming used manual verification methods to register gamers online. Because of this process, the Swedish authority, Spelinspektionen, is wary of the risk that the registration of players at that time did not comply with requirements.

An investigation was carried out in 2020 examining how Evoke Gaming migrated existing customers after Sweden’s new licensing system came into effect at the start of 2019. Through this investigation, some players were able to confirm their details manually before providing identity-confirming documentation.

Unless a player’s risk profile was exceptionally high (mostly focusing on money laundering), there was no inspection performed to compare submitted documentation with other sources. The Dutch market is undergoing the same changes with the new regulations for No Account Casinos coming into effect today October 1^st.

Evoke Gaming Must Provide Details of Reverification to Spelinspektionen by November 9

The deadline for Evoke Gaming to either reverify players or provide a roadmap for re-verification is November 9, 2021.

The seven-month period is the only time under investigation as the platform’s verification system since August 1, 2019, was fully compliant.

Just last month, the parent company, William Hill, received two warnings and €3.1m in penalty fees for failing to comply with responsible gaming requirements including knowing your customer (KYC) and anti-money laundering (AML) responsibilities.